This policy informs you of our policies regarding the collection, use and disclosure ofΒ Personal Information we receive from users of the Site. We use your Personal InformationΒ only for providing and improving the Site. By using the Site, you agree to the collection andΒ use of information in accordance with this policy.
WHAT IS CONSIDERED PERSONAL INFORMATION?
Personal information refers to information such as your name, address, email address,Β geographic location, purchase history, gender, credit card information and browsing habitsΒ on our site.
WHAT INFORMATION DO WE COLLECT?
We collect information from you when you register on the site, place an order, respond to aΒ survey or communication such as e-mail, or participate in another site feature.
When ordering or registering, we may ask you for your name, e-mail address, mailingΒ address, phone number, credit card information or other information. You may, however, visitΒ our site anonymously.
We also collect information about gift recipients so that we can fulfill the gift purchase.
Like many websites, we use cookies to enhance your experience and gather informationΒ about visitors and visits to our websites. Please refer to the do we use cookies section belowΒ for information about cookies and how we use them.
WE MAY PROCESS THE FOLLOWING CATEGORIES OF PERSONAL DATA ABOUT YOU:
Communication Data that includes any communication that you send to us whether that beΒ through the contact form on our website, through email, text, social media messaging, socialΒ media posting or any other communication that you send us. We process this data for theΒ purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimateΒ interests which in this case are to reply to communications sent to us, to keep records and toΒ establish, pursue or defend legal claims.
Customer Data that includes data relating to any purchases of goods and/or services suchΒ as your name, title, billing address, delivery address email address, phone number, contactΒ details, purchase details and your card details. We process this data to supply the goodsΒ and/or services you have purchased and to keep records of such transactions. Our lawfulΒ ground for this processing is the performance of a contract between you and us and/orΒ taking steps at your request to enter into such a contract.
User Data that includes data about how you use our website and any online servicesΒ together with any data that you post for publication on our website or through other onlineΒ services. We process this data to operate our website and ensure relevant content isΒ provided to you, to ensure the security of our website, to maintain back- ups of our websiteΒ and/or databases and to enable publication and administration of our website, other onlineΒ services and business. Our lawful ground for this processing is our legitimate interests whichΒ in this case are to enable us to properly administer our website and our business.
Technical Data that includes data about your use of our website and online services such asΒ your IP address, your login data, details about your browser, length of visit to pages on ourΒ website, page views and navigation paths, details about the number of times you use ourΒ website, time zone settings and other technology on the devices you use to access ourΒ website. The source of this data is from our analytics tracking system. We process this dataΒ to analyse your use of our website and other online services, to administer and protect ourΒ business and website, to deliver relevant website content and advertisements to you and toΒ understand the effectiveness of our advertising. Our lawful ground for this processing is ourΒ legitimate interests which in this case are to enable us to properly administer our websiteΒ and our business and to grow our business and to decide our marketing strategy.
Marketing Data that includes data about your preferences in receiving marketing from us andΒ our third parties and your communication preferences. We process this data to enable you toΒ partake in our promotions such as sales offers, affiliate offers, free contests with give-aways,Β to deliver relevant website content and advertisements to you and measure or understandΒ the effectiveness of this advertising. Our lawful ground for this processing is our legitimateΒ interests which in this case are to study how customers use our products/services, toΒ develop them, to grow our business and to decide our marketing strategy.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliverΒ relevant website content and advertisements to you (including Facebook adverts or otherΒ display advertisements) and to measure or understand the effectiveness of the advertisingΒ we serve you. Our lawful ground for this processing is legitimate interests which is to growΒ our business. We may also use such data to send other marketing communications to you.
Our lawful ground for this processing is either consent or legitimate interests (namely to growΒ our business).
SENSITIVE DATA
We do not collect any Sensitive Data about you. Sensitive data refers to data that includesΒ details about your race or ethnicity, religious or philosophical beliefs, sex life, sexualΒ orientation, political opinions, trade union membership, information about your health andΒ genetic and biometric data. We do not collect any information about criminal convictions andΒ offences.
MARKETING COMMUNICATIONS
Our lawful ground of processing your personal data to send you marketing communicationsΒ is either your consent or our legitimate interests (namely to grow our business).
Under the Privacy and Electronic Communications Regulations, we may send you marketingΒ communications from us if (i) you made a purchase or asked for information from us aboutΒ our goods or services or (ii) you agreed to receive marketing communications and in eachΒ case you have not opted out of receiving such communications since. Under theseΒ regulations, if you are a limited company, we may send you marketing emails without yourΒ consent. However you can still opt out of receiving marketing emails from us at any time.
You can ask us or third parties to stop sending you marketing messages at any time simplyΒ by unsubscribing from emails via the unsubscribe button which can be found at the bottom ofΒ each email or by sending info@neurogoals.com.au an email with your request to stopΒ receiving emails.
If you opt out of receiving marketing communications this opt-out does not apply to personalΒ data provided as a result of other transactions, such as purchases, warranty registrationsΒ etc.
DISCLOSURE OF YOUR PERSONAL DATA:
We may have to share your personal data with the parties set out below:
Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers.
Government bodies that require us to report processing activities.
3rd party technology platforms and advertisers that support the running and growth ofΒ NeuroGoals.
We require all third parties to whom we transfer your data to respect the security of yourΒ personal data and to treat it in accordance with the law. We only allow such third parties toΒ process your personal data for specified purposes and in accordance with our instructions.
HOW DO WE USE YOUR INFORMATION?
We may use the information we collect from you when you register, purchase products, enterΒ a contest or promotion, respond to a survey or marketing communication, surf the website,Β or use certain other site features in the following ways:
To personalize your site experience and to allow us to deliver the type of content and productΒ offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quicklyΒ process your transactions.
To administer a contest, promotion, survey or other site feature.
If you have opted-in to receive our email newsletter, free challenges, or a free ebook, we willΒ send you educational and marketing emails.
If you would no longer like to receive promotional email from us, please refer to the βHowΒ can you opt-out, remove or modify information you have provided to us?β section below.
If you have not opted-in to receive email newsletters, you will not receive these emails.
Visitors who register or participate in other site features such as marketing programs andΒ βmembers-onlyβ content will be given a choice whether they would like to be on our email listΒ and receive e-mail communications from us.
DATA SECURITY
We have put in place security measures to prevent your personal data from beingΒ accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allowΒ access to your personal data only to those employees and partners who have a businessΒ need to know such data. They will only process your personal data on our instructions andΒ they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notifyΒ you and any applicable regulator of a breach if we are legally required to.
DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes weΒ collected it for, including for the purposes of satisfying any legal, accounting, or reportingΒ requirements.
When deciding what the correct time is to keep the data for we look at its amount, natureΒ and sensitivity, potential risk of harm from unauthorised use or disclosure, the processingΒ purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customersΒ (including Contact, Identity, Financial and Transaction Data) for seven years after they stopΒ being customers.
In some circumstances we may anonymise your personal data for research or statisticalΒ purposes in which case we may use this information indefinitely without further notice to you.
COOKIES
As you browse NeuroGoals, advertising cookies will be placed on your computer so that we can understand what you are interested in. Cookies are files with a small amountΒ of data, which may include an anonymous unique identifier. Cookies are sent to yourΒ browser from a web site and stored on your computerβs hard drive. To opt out of cookies, findΒ and select the settings tab of your internet browser and click βblock third party cookies andΒ site dataβ or de-select the βaccept cookiesβ box.
ORDERING PRODUCTS ON OUR SITE
We will request information from you on our order forms for purchase of products. To buyΒ from us, you must provide contact information (like name and shipping address) andΒ financial information (like credit card number, expiration date). This information is used forΒ billing purposes and to fill your orders. If we have trouble processing an order, weβll use thisΒ information to contact you.
HOW DO WE PROTECT VISITOR INFORMATION?
We implement a variety of security measures to maintain the safety of your personalΒ information. Your personal information is contained behind secured networks and is onlyΒ accessible by a limited number of persons who have special access rights to such systems,Β and are required to keep the information confidential. When you place orders or access yourΒ personal information, we offer the use of a secure server. All sensitive/credit information youΒ supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into ourΒ databases to be only accessed as stated above.
DO WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiableΒ information unless we provide you with advance notice, except as described below. It doesΒ not include website hosting partners and other parties who assist us in operating ourΒ website, conducting our business, or servicing you, so long as those parties agree to keepΒ this information confidential. We may also release your information when we believe releaseΒ is appropriate to comply with the law, enforce our site policies, or protect ours or othersβΒ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties forΒ marketing, advertising, or other uses.
HOW CAN YOU OPT-OUT, REMOVE OR MODIFY INFORMATION YOU HAVE PROVIDED TO US?
To modify your email subscriptions, you can find an unsubscribe link at the bottom of eachΒ email. Please note that due to email production schedules you may receive any emailsΒ already in production. Please note that we may maintain information about an individualΒ sales transaction in order to service that transaction and for record keeping.
THIRD PARTY LINKS
In an attempt to provide you with increased value, we may include third party links on ourΒ site. These linked sites have separate and independent privacy policies. We, therefore, haveΒ no responsibility or liability for the content and activities of these linked sites. Nonetheless,Β we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
YOUR ACCESS TO AND CONTROL OVER INFORMATION
You may opt out of any future contacts from us at any time. You can do the following at anyΒ time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
CHANGES TO OUR POLICY
If we decide to change our privacy policy, we will post those changes on this page. PolicyΒ changes will apply only to information collected after the date of the change. This policy wasΒ last modified on May 12th, 2018.
ONLINE PRIVACY POLICY
This privacy policy refers only to information collected through our websites, and does notΒ apply to information collected in person at events, coaching calls or social media.
YOUR CONSENT
In using our site, you agree to our privacy policy.
QUESTIONS AND FEEDBACK
We welcome your questions, comments, and concerns about privacy. Please send us anyΒ and all feedback pertaining to privacy, or any other issue via email at:Β info@neurogoals.com.au